1. Damage Liability:

a. Mobile Auto Cleaners will not be held responsible for any damage we did not cause, that is discovered before, during or after we are working in and around your vehicle, including but not limited to: fabric deterioration, weakened stitching, tears, rips or scratches. It is our goal to assess the vehicle and document any damage prior to beginning our work, but in some cases, damage will be discovered during the cleaning process. In this case, the client will be notified of the damage that was found, and it will be documented for our records.

b. An example of discovering damage that was otherwise unknown to the client: Cleaning/removing a salt stain, and during this process, it is discovered that the fabric beneath the salt has deteriorated. We are not liable for this damage that was hidden by the stain, regardless if the client was not aware of it prior.

c. While it is our intent to fully remove all pet hair, salt and other stains, in some circumstances, this is not possible. Over working and over cleaning fabrics/upholstery can lead to damage. It is at the detailers discretion when he feels he can no longer make progress without causing damage. 

2. Long Distance Travel

We offer our services throughout Ottawa and surrounding areas. We are happy to travel any distance to service your vehicles, but a minimum of $30 travel surcharge may apply depending on your location. 

3. Empty Vehicle of All Personal Belongings and Garbage:

It is essential that clients remove all belongings and garbage from their vehicles prior to their appointment, and if possible have the vehicle parked reverse in the driveway. This helps to ensure our time is productive and used efficiently to clean and detail the interior of the vehicle. If there is an area that is not emptied (ie: glove box), it will not be cleaned.

When booking an appointment with Mobile Auto Cleaners this means that you have read the above statements and agree with the terms.